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Every team members were very knowledgeable and extremely friendly. But there was a couple of things that kept me away from giving a 5 stars. First, housekeeping wasn't that great. I don't think they are not that detailed when it comes to cleaning. I stayed in room and bathroom ceilings were covered by pieces of hair.
Floor was not vacuumed. AC made a lot of noise during the night, asked for a different shower head because of low water pressure but no one came to fix it. If these issues can be addressed, I'll be happy to stay again next time when I'm down in Orlando again!! Got bed bug bites. Highly recommend to get exterminator. Hotel staff are super welcoming and hotel is very clean. Only a mile walk to Universal Studios and they have a free shuttle. Loved the swan towels in the bathroom. I will stay here again and again and again.
Clean and comfortable beds, clean room. Didn't really hear other people in surrounding rooms. Nice view. Didn't use pool, but area looked clean. Lounge very comfortable and quiet. Restaurants had good food. The deli was a little more pricey but the other sit down restaurant had very good food at decent prices. Would stay again. Within walking distance to quite a few places - to eat and enjoy as a family. Wonderful staff. Great pool and rooms. Will stay again.
Location is great. There is some construction across the street but it did not interrupt out sleep or lounging at pool. Hot tubs were large and in great shape. We truly appreciate your business and delighted to hear of your fantastic experience at the Best Western Orlando Gateway Hotel. I am confident your review will benefit other travelers looking for a sincere and genuine review.
Thanks for traveling and sharing your experience. As they say location, location, location. We were just a straight drive less than 5 minutes to Universal parking. The room was quite comfortable with a view of the pool. The beds and pillows were comfortable!!
Thank you for traveling and sharing your experience with other travelers. We appreciate your business and look forward to serving you again soon and often. Let's cut to the chase! Good swimming pool! Small convenience store at the lobby! Clean rooms! A lot of good food at International dr! What else do you need? This hotel is very clean and we really enjoyed our stay. The location is great if you plan to visit Universal Studios or shop at the outlet shopping center nearby. The pool area is very nice and relaxing.
We booked this hotel to attend a two day event and hated to leave the hotel. From check in to departure, there no complaints as we were thoroughly pleased. We visit Orlando often and will definitely book again. Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review Tiffany; We are grateful that you completed the survey regarding your recent stay at our property. Very nice hotel with large, comfortable and quiet room, swimming pool open up to with jacuzzi, internal Universal office useful to buy ticket ofr the park , good coffee and cappuccino bar, very good customer service, kind people always available.
Recommended for families as the rapport quality and price is great!! I am confident you'r review will benefit many that are looking for a genuine review. We truly appreciate your business and look forward to serving you again soon an often. Booked this hotel for 4 nights as I was on a business trip and this hotel was really value for money. The rooms are clean, customer service by front desk was impeccable and I love that little coffee machine they have in the room. The snack deli bar was where I got my morning breakfast - Bacon egg cheese bagel. Simple but divine.. You won't regret staying at this hotel.
Also thanks to the hotel staff who made my first Orlando trip so pleasant and I will come back with my kids for holiday. When I do, I will book this hotel for sure. On behalf of our entire team, I would like to first thank you for your business and for your most thoughtful review.
I am confident your detailed review regarding your phenomenal visit; will benefit many travelers looking for a sincere and honest experience. I thrilled to learn that we could do that for your during your recent business trip. We look forward to serving you and your family the next time you in Orlando for business, leisure or bleisure. We ended up staying here when we stayed in orlando to visit Universal. Our origional hotel was very disgusting and we walked out after 15mins the room we had was very nice.
The photos online where exactly like The hotel looked in person. Very friendly staff. Our AC broke the 1st night we where there and when i told the front desk she said she would send someone over to look at it. I wasn't even back to my room 5 mins when there service guy knocked on the door. He had our AC fixed in no time.
The restaurant was alittle over priced but food wasn't bad. The pool was nice beds where comfy we liked the extra pillows and we had plenty of towels which most places we've stayed at give the bare minimum in towels this place was generous. Was about a 10 min walk farther then the other hotel but it was well worth it. We will defiantly stay again when we return. This is a great place to stay. The location is very convenient and the staff is very helpful.
It's clean and very well kept. Would definitely recommend this BW. Our family have a great time using the pool and had a very comfortable room. Thank you for traveling and stay with us. We truly appreciate your time completing the survey. On behalf of our entire team We look forward to serving you again the next time your travels bring you to Orlando. My husband and I stayed here for a little anniversary getaway. It was a great hotel Very clean and accommodating. The staff was very pleasant and caring of their property.
We will definitely stay again! We look forward to serving you again on your next anniversary. Booked thru AAA on a Universal theme park passage.
All went well, and the BW offered a very competitive arrangement. Front desk service was some of the best I've experienced. All the appreciated amenities are present. There's a Universal Park office in the lobby to issue your package and review options, and there's a shuttle to the park. Lounge, coffee shop with breakfast sandwiches made-to-order, larger menu more bar fare than upscale dining in the lounge.
Rooms were surprisingly good for the package price, and included a refrig. Internet was speedy. Pool with an outside bar--with a discounted happy hour Now it isn't the Lowes or anything, but when doing tourist and theme park stuff, why pay premium for a place you're hardly in? So it's all here, and I would recommend to other travelers looking for a fair and reasonable location that has most everything travelers need, at a reasonable cost.
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review Howell42; We are grateful that you completed the survey regarding your recent stay at our property. Great location, wonderful staff. I would stay again. Only negative thing I can say it that there was a smell that came from the AC unit in my room, but I never reported it, I was able to deal with it. Rooms are clean and I slept like a baby. Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review Safari; We are grateful that you completed the survey regarding your recent stay at our property.
Please accept our sincere apologies for the AC issues; had you let us know, we would have been able to act and make it better. Service at the restaurant was not the best stood around for about five minutes waiting for a seat then finally just sat myself after no one showed up. Bath tub did not drain and the alarm clock was 45 minutes off which caused me to miss The shuttle. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily, I apologize for not being able to do that for you.
Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected.
Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests. I hope that you will consider staying with us again. Apart from the room that, upon entering to, we instantly smelled a wet odor, we have asked to get another room, the hotel met our expectation, reasonable price and very close from Universal Studios, the pool and especially the jacuzzis were really pleasant.
As we bought the "discounted tickets", the next morning we were driven to Wyndham property. Once there, they started calling up each couple pair-by-pair and introduced them to their own timeshare representative, then with other groups we went to a timeshare presentation with stong marketing arguments and lots of promises that you will be convinced to buy Wyndham timeshare, Please DO NOT accept unless you really want it signing contract with Wyndham to buy timeshare, you may regret it and cancelling the contract is not easy at all. We had to cancel ours as it doesnt meet our expectation and we lose money.
The rooms we wanted at Wyndam properties were always not available on the date and places you want to go even scheduled a year before and even with their alternative RCI programme. Better to manage your vacation by yourself! We have been retained until the afternoon before heading to Disney Park!
We booked this hotel through universal, so we got a pool side room for a great deal. The shuttle was usually on time and we were the first ones on in the morning and the first ones back at the end of a long day. Great outdoor area with 2 hot tubs, a huge pool, and a sun deck! I am confident your review will be helpful to other travelers. Stayed at this same location last year and came back due to the outstanding service. Same wonderful service received this year. I only gave it 3 stars because this location is due for some serious renovations.
For the price paid, the outdated rooms are in need of some upgrades. Our 2nd room had a strong smell. Water pressure was mild at best. Great view not poolside. I must be honest, I wish your survey was to inform us of a phenomenal visit; however, it is still a gold nugget, as it gives us the opportunity to examine processes related to service failure.
I would also like to apologize for not exceeding your expectations on your last visit. After reading the description of your experience, I would be unhappy too. We understand how frustrating it can be when something we believe is simple turns out differently. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Again, please accept our sincere apologies for not doing that for you and for the difficulties your encountered during and after your stay.
Had 4 nights at the Best Western Orlando Gateway hotel. It was an extremely comfortable hotel. It had plenty of food options, and a free shuttle to Disney and Universal. Looking forward to staying again! And I would walk more, but this hotel is so close to Universal Studios that I didn't have to.
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Da da da da da! The free shuttle to Universal is convenient and you can book your spot at am for departures that day and the following day. We appreciated being able to leave our bags with bell service at noon so that we could venture to Universal Studios for the day and check in to our room later. After check-in we were encouraged to stop by some kind of guest services area, which we had read in other reviews about being a time-share presentation. We politely declined, and that was the end of it.
You can do the same - no big deal. That could feel a bit like miles.
We would happily stay at this hotel again. On behalf of our entire team, I would like to first thank you for your business and the complements. We appreciate your feedback and are confident other travelers will appreciate the tips and find it very helpful. Always at your service;. Rooms could need an update, but beds were very comfy! There was an extra seat in the room to relax in. Pool area looked nice, but we had rain so didn't use it.
Friendly staff, fast check in. Breakfasy buffet is worth it!! Bummer that you didn't get to get the full experience of our resort due to rain. Hopefully, you will be able to visit us again soon and check it all out. Looking forward to serving you again soon. We stayed here two nights while visiting Universal. The shuttle was convenient to visit the parks. We really enjoyed the pool and privacy of the hot tubs. My only complaint was the air conditioner, which was loud and cycled about every 20 minutes ending each cycle with several loud bangs.
I was also disappointed that breakfast was not included. The staff was friendly and helpful, but the facility is in desperate need of an update. Feels like an old 's Brady Bunch episode. Paint, carpeting, light fixtures, elevators feel tired and old. Best Western Corporate should consider investing in an overhaul.
Cannot compete with other hotel chains at a similar price point. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. In fact, will be the year of 4 new elevators for our property. Since each elevator takes several months to tear down and replace, we are doing them one at a time. I stayed at this hotel for 8 days in Feb I can't say enough about the staff and cleanliness of this hotel. The rooms were great , the pool is such a pleasure to soak up the sun.
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The staff go above and beyond to make your stay great. The hotel is so close to all amenities you need. They also have a free shuttle to universal. Recently stayed at Best Western Orlando Gateway- the stay was okay- the restaurant was way too pricey but after leaving I discovered that we had left something behind- I called within 1 hour of leaving about the items that we had left behind- they said they checked the room but they didn't find anything- these items weren't cheap. What happened to honesty- won't be staying at a Best Western anytime soon. We understand customers are the most vital component to our hotel and we strive to exceed our guests' expectations daily.
Unfortunately, cleaners are often the first to be accused regardless of other possible scenarios. As a small business we understand how damaging negative publicity can be and do everything we can to avoid it. People leave items all the time and we understand how frustrating it can be. We would appreciate the opportunity to investigate your situation further.
In order for us to act, we will need more information from you, such as your name, room number and dates of travel. Kindly contact the hotel directly front office director and we will be happy to look into the details more closely. Thank you so much for taking the time share and allowing us to retrace your foot steps. Strange hotel. The rooms are clean and comfortable. The lobby is inviting. Good deal for being so close to Universal Studios. However the staff seems more intent on selling you a condo or time share at a new Best Western resort nearby. Immediately after check in they steered us into a side room to deliver the sales pitch.
We had not even checked into our room. We were just looking for a map of the area. Next morning I stopped at the front desk looking for the morning paper. I was directed to the same room and, you guessed it, given another sales pitch. The hotel does not provide newspapers. There is a sales person stationed just inside the front door and she jumps you if you make eye contact. The restaurant offers good breakfasts not free and terrible food the rest of the day. The dinner menu is limited. My chicken dinner had some sort of glop poured over it.
The vegetables were cold but had been microwaved. There was just one other person in the dining room and one person at the bar. One final feature. There was a letter in our room when we arrived. It notified us that our room carpet would be steam cleaned. We were told to put our stuff off the floor. If they steamed while we were there we were directed to sit on the bed.
We were advised that the carpet would be wet. Luckily we checked out before the steaming hit. Everyone was helpful and friendly. Even though there was a cost for the breakfast buffet, it was very convenient and yummy. We really enjoyed the omelet bar! We also appreciated the free shuttle to Universal Studios. Recently got back from staying at this hotel. Our check in wasn't the best experience.
Our room was not ready, so we had to wait a bit. The following day we went to universal. The shuttle was scheduled to arrive at am. We went to the desk at am to let them know we wanted to ride the shuttle. The lady told us that the am shuttle had already picked up people. Yet the first shuttle was to arrive at am. We decided to just catch an Uber. The whole experience was frustrating.
I won't be staying here again. Our transportation is provided by Universal Studios Florida and I am sorry that there seemed to be some confusion regarding the times. I will pass your frustrations on to them so that they can address the issues that you encountered. I will certainly let our Housekeeping staff know of the problem you had with your room.
I do hope that you will consider staying with us in the future in the hopes of regaining your trust in our product. We visited Orlando from February Check-in time is not until 4pm, but Nataly at the front desk was able to get us our rooms by pm which was a huge help since we were traveling with a 1-year-old. The rooms are comfortable and clean. Staff is nice and polite. Overall this was a good experience for my family and the fact that it is located 1 mile from Universal Studios made it an ideal hotel to stay in.
Very nice hotel with decent breakfast and nice pool area. Close to Universal almost walking distance. They have a shuttle bus going to the Universal parks. Parking is free at the hotel. Room prices are decent. I would stay there again. I loved how Rita the FD sup. The bartender, Marcelo was awesome for that late night drink after the parks. I think her name was at FD was awesome and speedy in checking me out.
I loved the hotel, I got upgraded to a suite given my BWR status. My only feedback to maintenance is the change in water temperature while you're showering. Overall, an amazing stay. I already got my reservation booked for the summer! My family and I stayed at this hotel because it seemed like an affordable price and conviemtly located only 1 mile from universal studios, which we were visiting.
The experience was great! The staff are above and beyond helpful and friendly. The hotel is clean the breakfast buffet is excellent! The pool and hot tubs were nice with lots of outdoor seating. We will definitely be visiting this hotel again!! This is my 2nd visit to this BW. It was as nice as the first. Very late night arrival and the young man at the front desk, who's name I can't recall so sorry, he was so sweet checked me in quickly and didn't make me walk all the way back to my car to put the car tag in which I so much appreciated!
Hotel is older but clean. Room was a bit dated but again clean. Beautiful view too! Excellent water pressure for a shower and in room fridge microwave and coffee maker. Pool area is lovely and it was nice to grab a muffin and coffee and just sit and relax before I continued my trip down to the Vero area. Every employee that I've met here has been genuinely nice. Am visiting again later this week for a few days. Can't wait! Easy drive from MCO even at midnight. Nice to be away from some of Orlando's craziness. Watch out! Hotel was musty-smelling and in need of updates.
Only one elevator working. It was close to Universal - that's the best thing I can say about this hotel. Skip this one and go somewhere else. We had a very pleasant stay. The bed was comfy and the room was quiet. The front staff was very helpful. The room was clean. Credit was placed on my account quickly and as promised. Will stay here again. It's an older hotel that's had some work done, although you can still tell it's age. The rooms aren't big or fancy. That being said, if you're looking for a convenient place by Universal that's not expensive, this is a good choice.
There's restaurants within walking distance. The shuttle to Universal doesn't come very often, but it's also a cheap Uber ride. Had several issues at this location and nobody answered phone to resolve any after calling several times. No remote No water pressure and the ac smelled and rattled all night. Abbey; Thank you for completing the survey regarding your visit with us. The staff were very helpful and polite. The check in and check out process, was hassle free. The pool and hot tub area was very relaxing. The room service workers were always working to keep the place clean.
Location of the hotel was nice. It was quiet. The only thing wrong to be honest was the hotel is a little out dated as far as style. Looks and feels old. But overall I recommend it to people. I'll definitely come back again. My husband and I recently spent 10 days at this hotel. The front desk staff are very friendly and helpful.
This is an older building but well maintained. There is a restaurant, deli and bar on site for your convenience. They do not have free breakfast as most Best Western hotels do. The location makes it very easy to get around Orlando. You are on Universal Blvd and only about a block from International Dr.
Rooms are comfortable and clean. Bedding is nice, they have in-room coffee and tea. Pool and surrounding area are clean. My boyfriend and I stayed here for his birthday and had an amazing experience! We have stayed at this hotel a few times and have always enjoyed our stay here. We had no trouble checking into our room with the help of Jherusa, who even gave us breakfast vouchers.
Any staff I interacted with was super kind and welcoming. I would definitely recommend this hotel to anyone visiting Orlando and I will continue to return here. I am so happy to hear, this has been your experience with us time after time. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for the confidence you have placed in us and for your continued business.
Hope you and the birthday boy are still celebrating. Saw the night manager get in a disagreement with a guest who was unhappy with their stay.
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Over a simple non-violent policy disagreement. Relay your position, expect to get disagreement or angry customers Your Brand is only as good as those who represent it. We'll be taking our business to chains other than yours in the future and will advise all of our coworkers and friends to do the same. I hope Flexing on a customer was worth the lost revenue and diminished brand. They deserve an apology and compensation. We enjoyed our stay at the best Western. The location was ideal just steps away from the food and shopping filled internation drive.
We received exceptional service from the entire staff. From check in to breakfast and restaurant service all the way to check out, the staff and family there made it easy to relax and enjoy our getaway. I will be back and suggest this hotel for its value and service. I am so happy to hear we did that for you and your family.
This hotel is a good choice if you're looking to stay somewhere on a budget; meaning that it was nice and clean, but not that noteworthy. Also, the construction that was going on so close to the hotel was a big drawback. Would I stay there again? Probably not because the rooms need updates, as well as the elevators, which were really old. I normally look for a hotel that's rather on the inexpensive side and they're normally trash. This hotel was very clean and looked great for the value. The staff at the front desk were so friendly and kind.
Every time I go to Orlando I know where I'll be staying now. Great value for your money, kind staff and clean rooms. Universal annual pass holders, we stay here every time. The staff have always been accommodating and welcoming of our service dog as well. Definitely would recommend. Unfortunately, we experienced a hit and run while our car was parked overnight during our stay. Despite the situation the staff exceeded our expectations and helped us locate the responsible person. I can't say enough about the staff at this hotel. Thank you for taking care of your customers. I had a really great experience!
Hotel in Orlando | Best Western Orlando Gateway Hotel
The customer service was so helpful. The rooms were clean and nice. I would totally recommend Best Western. I had no issues check in was easy and so was check out. But the hotel is in desperate need of some deep cleaning and maintenance. Overall it was very accommodating and a nice stay. I would stay there again in a pinch as the price was great and distance to Universal Studios and a few nice restaurants was perfect.
My room smelled like smoke, someone got stuck on the elevator for hours. The hotel needs a face lift. This hotel will charge you a deposit even before you arrive. It then takes business days to get it back. Their shower pressure is awful, lack of hot water during a winter day. Musty smell in the room was overwhelming. Had to buy room spray at Walgreens. An inexpensive, clean hotel that is close to Universal Parks and easily accessible to Disney Resorts.
A very affordable, nice place to stay while vacationing.
We stayed two nights. The ladies at the front desk worked very hard taking care of everyone's needs. They always had a smile on their face and voice. These ladies were always busy someone was at front desk all the time checking in and checking out. Hubby was sick with cold and we stayed in room second day so he could sleep. The desk clerk ladies made sure to help me with other options and menus for dinner for myself as hubby was not eating.
I had a great time in Orlando. The hotel was very nice, very friendly staff that helped with anything I asked. Rooms were comfortable and I slept well there. Breakfast was very nice. The hotel is central to Disney World if you want to go there, I was there for business and it was close by. The staff were the friendliest I have seen in any hotel.
I would definitely go back there. I stayed at the Best Western Orlando Gateway for a week. It is very close to tourist attractions and restaurants, although not in walking distance of any restaurants in the tourist area. The hotel is very clean and has a huge lobby with many comfortable seating areas. Be prepared for the annoying and very loud Caribbean music that plays in the lobby areas. The music did not make me feel tropical at all, probably because I don't think of Orlando as tropical, when I think tropical that is more Miami.
Every staff member that I encountered was very friendly, said hello and asked how my day was going. This includes staff members who were just passing by me in the lobby areas. The hotel does not have free breakfast which is a con for me, because I love free breakfast. The hotel does have an onsite restaurant that serves breakfast and dinner, but I wasn't interested in paying for breakfast. The deli staff was very nice everyday as I came down to buy my daily banana nut muffin.
The muffin was very delicious with just the right amount of nuts very few which is how I like it. The deli makes pizzas fresh while you wait for a few minutes. I did buy a personal pizza on one of my days there, it was average but the lady who made it was super nice so that made me feel better about buying it. If you stay here and buy a banana nut muffin just make sure to ask for the warm muffins because they have the muffins in two areas, a refrigerated area with the salads and sandwiches.
And they also store them in a warm muffin tray cabinet. I asked why they have some muffins refrigerated and the response was that most of the international travelers liked the muffins cold The hotel was very, very, very clean which is why I gave it four stars. The housekeeping staff is very friendly and work very hard at keeping the hotel and guest rooms absolutely spotless. I used the gym to work out a couple of days during my stay. The gym is spotless and has very new workout equipment and not just the typical one treadmill and elliptical.
This was a full on hotel gym. I was pleasantly surprised. Awesome staff, awesome banana nut muffins, awesome gym, and spotless guest rooms Thank you for your business and candid review. I just love it!!!! You made my day and I had to share it with staff. You also made me want to run down and get a Yummy Banana Muffin.
I am so happy to hear we did that for you. The hotel staff could care less about you as a person, shown by their demeanor and tone of voice. Everything is overpriced in the bistro area. The elevator to the top floor kept breaking down. The Universal Studios hotel partners are rude and pushy when they should be offering quality customer service. Your concerns are taken seriously and acted upon. We have stayed here in the past, however, this most recent stay was less enjoyable.
The reason being, a very noisy family in the next room. The walls were thin and no free breakfast an a amenity I usually look for when booking. I didn't complain as we were only staying a couple of days. The rooms are clean and the hotel is very close to Universal Studios and Prime Outlet which is a big plus. Your concerns are taken seriously and acted upon.. We get there and walk to the counter to find out the king bed room we reserved was given away leaving us with a double bed. That's a complete joke. How does someone simply give away a reserved room.
It was dirty when entering the room as well. I don't recommend this hotel for anyone. After a very hard year, my sister and I decided to spend time together in a different place. We decided to go to Orlando and visit Disney World and Universal. The fare was suitable for us and I booked it. The check in was fast and Brooke, the receptionist was very kind and polite.
The restaurant staff Maria and Octavio were fantastic. Everything was excellent for the time we were at the hotel. No complaints. If I return to Orlando, I will stay at the hotel for sure. We booked as part of a Universal partner package. Reception staff are very friendly and helpful. They have a resorts customer ticket pick up point in the hotel. You can book the shuttle to the park there. The shuttle runs four times in the AM and again in the PM.
However between 12h00 and 16h00 there is nothing. You have to reserve your seat at the ticket pick up point in advance. There is an I trolley bus stop close to the hotel as well. The cleaning of the rooms unfortunately is on a pattern and in our case we were at the end of the pattern and at 5 pm our room was still not cleaned or serviced.
There is coffee and tea. There is also a fridge and microwave. Breakfast however is not included which is a pity as all the other Best Westerns we have stayed in it is. We none the less bought some groceries and sorted ourselves out for breakfast. There is a Sharkies restaurant down stairs but found it to be pricey for what they offered. The kiosk located on the ground floor was a rip off on everything. There is a self help laundry which was really helpful to wash and dry clothes.
You will need to buy detergent either at the kiosk or Walgreens. The Gym is good. Pool is really nice with two Jacuzzis with towels provided. There is parking included but we didn't use it. All in all a good hotel with comfortable beds and a good place to rest. The only gripe is that none of the windows open so you are subjected to the air on as the only means of circulating air. We reserved a room with two queen sized beds only to be left with two full sized beds. I was extremely uncomfortable trying to sleep next to my wife who I fit next just fine and comfortably in my queen sized bed.
The water pressure was poor. We stayed on the 8th floor and the one and only elevator that makes it to the 8th floor continued to malfunction and was not operating to take us to the 8th floor. It would work to take us down but not up. I can tell you being at the theme parks walking around for 12 hours the last thing you want to do is walk up stairs. This hotel is clean, comfortable and family orientated. It is close to Universal and other attractions. The staff gave us some good suggestions for restaurants and sights, as well as a detailed map of the area with coupons.
The reasonable cost of the room made it a real bargain! The room is always clean The beds are comfy. The front staff is exceptional. It is fresh made and has everything you could want. This is the only place I stay when in Orlando. The pictures of this place look great! The reviews look nice too! I don't understand. We showed up and the hotel lobby is more like a motel lobby and took minutes for each person in line in front of me to check in with only one person working the desk.
The first room we were in, room , was on the 1st floor and was an easy and convenient jaunt from the front desk but when you walk in you are hit with this wall of stench. Later to find out, the first floor had new flooring put in recently and that's what the smell was. But, YUCK, it was awful. We had already waited and checked in and were tired, so we just settled on staying and figured we'd get used to the smell soon enough.
I went to open the curtains and noticed mildew or mold on them so that grossed me out. My son got out of the shower and I was tucking him in and noticed stains on the bedding. My son asked if it was pizza sauce. I am usually a very forgiving person and tend to just brush things off to avoid confrontation or an uncomfortable situation but mildew and unchanged bedding wasn't going to fly. I decided to go talk to the manager and he was incredibly kind and apologized profusely. At first we didn't know it was the floors that smelled so bad so he had me check out the room right next to the one we were in to see if that was alright.
Same wall of stink. I asked if they all smelled like this and he shrugged and said that not all of them and it might be the new flooring. So we checked a room up on the 4th floor and it smelled like a normal hotel room and we moved up to that one. He was very kind and brought us vouchers for breakfast the next morning as a nice gesture for the trouble.
It was actually quite a good buffet. I'll definitely say I was surprised and I had to convince my husband to at least try it out after the room was such a disaster he couldn't imagine the food was going to be very good. The manager did what he could, so I do appreciate that, but I couldn't possibly be the first person to have an issue with the horrible smells in the lower level rooms. The mildew and bedding are unacceptable and he admitted that and had me send the pictures I took to his email so it could be documented and discussed with housekeeping.
As nice and accommodating as the staff and manager were, I think we will skip this location the next time we are in the area. Johnson; Thank you for completing the survey regarding your visit with us. You are correct, all carpeting on the first floor was recently replaced with hard flooring. Please accept our sincere apologies for the frustrations your encountered last weekend. I hope that you will considering booking with us again in the future. The cost was exceptionally cheap and I was prepared for what I normally see for that price but was pleasantly surprised by the quality of the hotel.
The staff is super nice and helped me check in early. We do that, not only by providing you an amazing dining experience, but also by investing in your family through our community support. Most importantly, your dining experience at Tops will provide you with top restaurant quality food without breaking your bank account. Welcome To Tops! Check Out Our Menu! Served all day! Best sandwiches, salads, and soups! A quality meal at a better price! Take a Closer Look at the New Tops.